Guided live sessions
Run repeatable 1:1 onboarding flows for admins, end users or trial users without waiting for a CSM slot.
Founder-led pilot now open
The AI Customer Success platform for users who should not wait for a CSM.
CS Avatar gives every customer a guided AI companion for onboarding, adoption and renewal readiness — while your human team focuses on complex accounts, risk and expansion.
OnboardingAdoptionExpansion signalsRenewal proof
customer-success-agent.csavatar.ai
Live onboarding companion
Step 04Invite the right users and prevent permission blockers.
SignalHigh adoption intent. Follow-up task created for CSM.
7/10activation steps
3blockers captured
1human handoff
The hidden CS tax
Great onboarding does not scale when every good experience depends on human calendar availability.
Most SaaS teams ration high-touch onboarding to enterprise accounts. Everyone else gets documentation, videos and reactive support. That creates slow activation, weak feature adoption and preventable renewal risk.
Product
Not a chatbot. A structured Customer Success agent.
CS Avatar follows your best onboarding playbook, asks questions, adapts to the user's answers and turns every session into usable CS intelligence.
Activation intelligence
Capture completed steps, unanswered questions, setup blockers, feature interest and adoption intent.
Human escalation
Route only the moments that matter: complex setup, executive risk, expansion interest or poor activation.
Multilingual-ready
Support global customers with local-language guidance and consistent onboarding quality across regions.
Platform vision
Start with onboarding. Expand into the customer lifecycle.
Trial conversion
Help prospects reach first value while intent is highest.
Admin onboarding
Guide setup, roles, permissions and first project configuration.
End-user adoption
Give every user a personal product coach instead of static enablement.
Expansion signals
Surface new use cases, feature interest and unused potential.
Renewal readiness
Document value, adoption progress and unresolved risks before renewal.
ROI calculator
Estimate the repetitive onboarding capacity you can unlock.
This intentionally models only repetitive onboarding time. It does not include upside from faster activation, better adoption, lower churn risk or stronger expansion discovery.
Hours saved / month91
CSM days unlocked11.4
Annual capacity value at €55/h€60,060
Demo
See the flow: guided session, signal capture and handoff.
Founder-led pilot
Validate the business case before committing to a platform rollout.
The first offer should be narrow, paid and outcome-driven: one journey, one segment, clear signals, executive summary.
Pilot Sprint
€7,500
One onboarding flow for one customer segment.
- 1 onboarding journey
- Up to 100 AI sessions
- Activation signal report
- CSM handoff rules
- Executive ROI summary
Recommended
Lifecycle Pilot
€15,000
Onboarding plus adoption follow-up for a stronger lifecycle test.
- 2 lifecycle journeys
- Up to 300 AI sessions
- Multilingual test setup
- Risk and expansion signals
- Leadership workshop
Enterprise Design Partner
Custom
For larger CS teams with multiple products, regions or governance needs.
- Custom session volume
- Multiple product journeys
- Security review support
- CRM / CS platform handoff
- Custom analytics
DS
Founder
Built by David Schick — a Customer Success operator, not a generic AI tool builder.
CS Avatar is shaped by hands-on experience scaling B2B SaaS Customer Success: onboarding, adoption, renewals, expansion, risk management and executive-level customer narratives. The product starts where CS teams feel the pain every week: repeatable onboarding that still needs to feel personal and expands through the full circle.
Global CS leadershipEnterprise SaaSRecurring revenueAdoption & expansion
Build the CS layer AI-native
Your customers should not wait for value.
Give them a guided AI companion — and give your CSMs their strategic time back.
Request a pilot